Simple Policies for a Streamlined Experience 

Trustworthy Guidelines to Enhance Your Engagement 

Welcome to Uptown Med Spa Brampton, and thank you for choosing us. By using our facilities or purchasing any of our offerings, you agree to the following terms and conditions. We’ve curated these guidelines to ensure transparency and provide a seamless, enjoyable experience. Please take a moment to review the essential policies below.

Thoughtfully Designed Policies for Your Convenience 

1. Core Principles 

At Uptown Med Spa Brampton, we emphasize delivering premium cosmetic treatments and personalized care. These terms ensure the highest level of professionalism, protecting both our cherished clients and the operational standards of our facility. By booking appointments, purchasing products, or utilizing our services, you acknowledge these rules and align with our commitment to your satisfaction.

2. Scheduling and Appointment Policies 

Setting Up Appointments 

We recommend securing your appointments ahead of time to ensure availability for your preferred service. You can book online, by phone, or in-person at our Brampton location.

Changing or Cancelling Appointments 

If you need to cancel or reschedule, please provide a minimum of 24 hours’ notice. Late cancellations or missed appointments may result in a charge.

Arriving for Your Appointment 

Please arrive at least 10 minutes prior to your appointment time to allow for a smooth check-in process and the best possible experience.

3. Policy for Returns and Refunds 

Refunds for Services 

Refunds will not be issued for completed services. However, if for any reason you are dissatisfied with your treatment, we encourage you to get in touch with us immediately so we can address your concerns. Your comfort and satisfaction are always a priority.

Returning Products 

Products that are unopened and in their original packaging can be returned within 48 hours of purchase, provided you have the original receipt. Please note that due to hygiene regulations, items that have been opened or used are ineligible for returns.

4. Health and Hygiene Protocols 

Sharing Vital Health Information 

To ensure your safety, please inform us of any medical conditions (e.g., allergies, sensitivities, ongoing treatments) before your scheduled session begins.

Cleanliness Standards 

Our Brampton-based team is committed to the highest level of hygiene, adhering to strict sanitization protocols to maintain a safe and welcoming environment.

5. Promotional and Discount Guidelines 

Offers and discounts must follow these stipulations:

  • Promotions cannot be combined unless explicitly stated. 
  • We retain the right to change or withdraw any ongoing offers without prior notice.

6. Disclaimer of Responsibility 

While we strive to deliver exceptional service and results, Uptown Med Spa Brampton cannot be held liable for any adverse reactions caused by not following post-treatment instructions or product guidelines. Please ensure you adhere to all provided directions to achieve the best outcomes.

7. Updates to These Policies 

These terms and conditions are subject to periodic updates to reflect any necessary changes. Visit our website regularly to stay informed of the most current policies.

8. Getting in Touch 

If you have any questions, suggestions, or concerns regarding our terms and conditions, please don’t hesitate to contact us using the information below: