Empowered by Supportive Care

Our Commitment to Providing You with Hassle-Free Returns and Refunds 

At Uptown Med Spa Brampton, your satisfaction is at the core of everything we do. Our dedicated team strives to make your shopping or service experience as seamless as possible. However, we understand that sometimes adjustments or returns may be needed. With this Returns and Refunds Guide, we aim to offer a clear, stress-free, and dependable process that ensures you feel fully supported.

Your Comprehensive Guide to Returns and Refunds 

We prioritize simplicity and accessibility when it comes to returns, refunds, or exchanges. Whether you need assistance returning a product, requesting a refund, or addressing an issue, this policy provides detailed and transparent steps to guide you effortlessly.

Eligibility Requirements for Returns 

For a product to qualify for a return, the following conditions must be met:

  • Unopened Products Only: The item must remain sealed in its original packaging, unused, and suitable for resale. 
  • Timely Requests: Customers must initiate the return process within 48 hours of receiving their purchase. 
  • Proof of Purchase: A valid receipt, invoice, or order confirmation must be provided to validate your return request.

Items Not Eligible for Return 

For hygiene and safety reasons, certain items cannot be returned. These include:

  • Opened or used skincare products. 
  • Gift cards or promotional items are received as a free bonus. 
  • Any treatments or services that have already been delivered.

Simple Steps to Initiate a Return 

Follow these straightforward steps to begin the return process:

  1. Contact Our Support Team 

  Reach out to us via email at skinbyuptown@gmail.com or call us at +1 416 555 8899 to request a return. 

  1. Provide Key Details 

  Include your order number, details of the item(s) you’d like to return, and the reason for your return. 

  1. Secure Your Shipment 

  Once your request has been approved, carefully package the item(s) and ship them to the address provided by our team. Please note that the cost of return shipping is the responsibility of the customer.

Fast and Convenient Refund Process 

Here’s what happens once we’ve received your returned items:

  • Inspection Period 

  We’ll carefully assess the returned product to ensure it meets our eligibility criteria. 

  • Approval and Processing 

  If the return is approved, your refund will be processed within 5–7 business days. 

  • Refund Methodology 

  Your refund will be issued to the original payment method used at the time of purchase. Please note that initial shipping fees are non-refundable.

Exchange Policy 

At this time, we do not offer direct exchanges. If you’d like a different product, we kindly ask you to process a return for the original item and place a new order for your preferred product.

Handling Damaged or Faulty Shipments 

If your order arrives damaged or contains defective items, we are here to resolve the issue promptly. Please follow these steps:

  1. Contact Us Immediately 

  Notify us via email at skinbyuptown@gmail.com or call +1 416 555 8899 as soon as you discover the problem. 

  1. Submit Photo Evidence 

  Provide clear photographs of the damaged product and its original packaging. This will help us verify and address the issue quickly. 

  1. Resolution Guaranteed 

  Once approved, we will arrange for a replacement or issue a refund at no additional cost to you.

Additional Things to Keep in Mind 

  • Verify Your Address 

  Double-check that your delivery address is accurate before placing your order. Uptown Med Spa Brampton will not be held responsible for items lost or delayed due to incorrect address submissions. 

  • Processing Timelines 

  Refunds may take additional time to reflect in your account, based on your bank or payment provider’s processing time.

We hope this policy offers clear and helpful direction throughout your shopping journey with us. At Uptown Med Spa Oakville, your experience and satisfaction are our utmost priorities. If you have any inquiries or require further support, feel free to reach out to our approachable and well-informed staff. We’re dedicated to making your interaction with us smooth, thoughtful, and truly outstanding.